Delivery Information

Delivery

6.1 Please note that delivery is currently only possible within [the United Kingdom] OR [If you would like delivery to a different country, please email: Karen@parentsandco.co.uk. With your request and we will do our best to help you.

6.2 When We send you an Order Confirmation, We will provide an estimated delivery date. Please note that estimated delivery dates may vary according to the availability of Goods, your location, and circumstances beyond our control. Delivery will be deemed to have taken place when the Goods have been delivered to the delivery address indicated in your Order.

6.3 If for any reason We are unable to deliver the Goods at your chosen delivery address, We will leave a note informing you that the Goods have been returned to the post office, requesting that you contact them to arrange re-delivery.

6.4 The responsibility (sometimes referred to as the “risk”) for the Goods remains with Us until delivery is complete as defined in sub-Clause 6.4 at which point it will pass to you.

6.5 You own the Goods once We have received payment in full for them.

6.6 [Please note that delivery to some of our PERSONALISED ranges may take up to 7working days to be delivered to you.

6.7 Delivery information:

6.8 For orders placed before 12pm midday Monday to Friday, we will do our best to process and dispatch the same day. Orders placed after this time or on a weekend or Bank Holiday will be despatched on the next working day.

6.9 Delivery is via Royal Mail or courier. Please note someone needs to be present at the delivery address to accept the goods.

6.10 Redelivery of returned goods may occur an additional shipping payment.

6.11 All delivery charges are subject to change.

6.12 If you do not receive your order within 7 working days, please contact us: sales@parentsandco.co.uk, we endeavour to send out your order as soon as possible.

6.13 UK mainland tracked delivery 2-4 working days £3.95 Standard delivery £2.95.

6.14 We reserve the right to quote a higher delivery charge for orders containing unusually bulky or heavy items. We will give you a quote to dispatch should this be the case.

6.15 Please make sure the shipping address provided is correct as we shall not be liable for delivery to a wrong address, if the item has been shipped before acknowledgement of the mistake. If you realise the shipping address is not correct, please notify us immediately by email and we will change it, if the item hasn’t left our premises.

Returning Incorrect Goods

6.16 If you receive Goods that are incorrect, caused by a mistake made by Us in production, alteration, delivery or by Our incorrect description or information (see sub-Clauses 3.2 and 3.3), you have the right to return them in exchange for a refund or a replacement, subject to the provisions of this Clause 7. This Clause 7 does not apply to Goods that you are merely not satisfied with or to Goods that are faulty. For Goods that you are dissatisfied with or faulty Goods, please see Clauses 8 or 9 respectively.

6.17 Bespoke goods which are incorrect as a result of incorrect information that you have supplied to Us cannot be returned, as set out in sub-Clause 3.6.

6.18 If you wish to return Goods to Us under this Clause 7 you must do so within 14 days.

6.19 All Goods must be returned to Us under this Clause 7 in their original condition accompanied by proof of purchase.

6.20 You may return Goods to Us by post or another suitable delivery service of your choice. We will do this free of charge is goods are incorrect.

6.21 Refunds or replacements will be issued to you immediately if you return Goods to Us within 7 days of Our receipt of the Goods if you return Goods to Us by post or similar delivery service.